Therapeutic and non- therapeutic communication

Explain in one page how
1.     Important communication techniques (therapeutic and non- therapeutic communication) is good to used when you are dealing with a patient   who is upset and is not responding to your words appropriately or a person who is angry.
2.     what would be incorporated into your individual communication style (for example active listening …) to improve the nurse-patient/family relationship.
Logical reflective flow which follows standard grammatical rules with minimal (1-2)             misspellings and APA where applicable.

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